Solmax Privacy Policy

Solmax International Inc. ("Solmax", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our Website or submit inquiries. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, company, email address, phone number, submitted via inquiry forms.
• Project Information: Descriptions of projects, product interests, and technical requirements shared voluntarily.
• Technical Data: IP address, browser type, pages visited, and session duration collected automatically via server logs and analytics tools.
• Cookies: Session and persistent cookies used to improve Website functionality and measure traffic.

2. How We Use Your Information

We use the information we collect to:

• Respond to product inquiries and provide technical support.
• Send product information, technical bulletins, and relevant updates (with your consent).
• Improve Website content and user experience.
• Comply with legal obligations and resolve disputes.

3. Data Sharing

Solmax does not sell personal information to third parties. We may share your information with:

• Solmax regional subsidiaries and authorized distributors for the purpose of responding to your inquiry.
• Service providers who support our CRM, email, and Website infrastructure, under confidentiality agreements.
• Regulatory authorities when required by applicable law.

4. Data Retention

Inquiry data is retained for up to 3 years from the date of submission, or longer if a commercial relationship is established. You may request deletion of your personal data at any time by contacting us at [email protected].

5. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data, and to data portability. To exercise these rights, contact [email protected]. Residents of the European Economic Area have additional rights under GDPR.

6. Cookies

You may configure your browser to refuse cookies. Disabling cookies may affect certain Website functionality. We do not use cookies for targeted advertising.

7. Security

We implement technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. However, no Internet transmission is fully secure and we cannot guarantee absolute security.

8. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected in the "Last updated" date above. We encourage you to review this Policy regularly.

9. Contact

Questions or requests regarding this Privacy Policy should be directed to:
[email protected]
Solmax International Inc., Varennes, Québec, Canada